Problem Solving

When things go south It’s Friday evening. You get an automated text message. “URGENT: Production outage detected! Error 503: Service Unavailable at endpoint /api/prd/payments. Immediate attention required!” When you look at the screen and try to compose yourself, you get another “Boss… I was testing the latest patch on tst env. Can’t connect to db.tst.payments. What should we do?” A handy tool to help you handle the situation would be handy, right? Fear not, my fellow manager. There is the good old 8D report! ...