Tag: 8D
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8 Ds in problem-solving
When things go south It’s Friday evening. You get an automated text message. “URGENT: Production outage detected! Error 503: Service Unavailable at endpoint /api/prd/payments. Immediate attention required!” When you look at the screen and try to compose yourself, you get another “Boss… I was testing the latest patch on tst env. Can’t connect to db.tst.payments.…